TDA videos are delivered through Vimeo. I your device can play Vimeo vids then you should be able to play all vids on TDA.

The simplest fix is:  It could be an issue with your browser’s cache. Clear the cache on that browser and refresh the page. If this does not help, please reach out to our support through the CONTACT US page

If the problem still persists;

In some versions of Mozilla Firefox we have found a playback issue. The video says: “Because of it’s privacy settings, this video cannot be played here.”

In some versions of Mozilla Firefox we have found a playback issue. The video says: “Because of it’s privacy settings, this video cannot be played here.”

This is an issue with certain browsers trying to play the video through the outdated Shockwave FLASH plugin. Since the videos are generated by Vimeo they favor HTML5 over FLASH so to fix this In Mozilla Firefox:

1. In the URL bar type- about:addons
2. Then click on- Plugins
3. Then click on the drop down menu on the plugin “Shockwave Flash” and select “Never Activate”. This will disable the flash player and the lessons should play fine.

You can update your payment info through the “CUSTOMER HUB” on the “MY ACCOUNT” page.
You can also do it by following these steps right here:

1. Follow this link: https://thedrummersalmanac.thrivecart.com/updateinfo/

2. Enter your email address


3. Check that email. The system will send you an email with an access link to your subscription settings.


4. When you click the link in that email you will be taken directly to a page with your account settings (– no need to remember usernames and passwords.)


5. Click on the "Update My Info" button (As shown below) Clicking the "Update My Info" button will then open a pop-up window with your personal details and the ability to update any card details that you've used in the past.

6. When the "Update your info" pop-up comes up (as seen Below) ...You may need to click the "Update" button to activate the fields under "Your Payment Info."

7.  Once the field is activated you can add your new payment method. 

8. Once you enter your new payment info, click Save changes.

You can cancel or pause your membership through the “CUSTOMER HUB” on the “MY ACCOUNT” page.

Yes.  You can submit a pause request on your membership through the “CUSTOMER HUB” on the “MY ACCOUNT” page.

Unfortunately all auto-payments are final.  It is the members responsibility to cancel their membership at least 48hours prior to auto-billing to avoid an unintended auto-charge.

We enacted this policy because time spent managing member cancellations takes time away from developing better products and services for our members.